Shocking scenes at Edeka: Customer cries after cash escalation!

Shocking scenes at Edeka: Customer cries after cash escalation!

In an Edeka branch in Königslutter, an incident occurred that caused a lot of excitement. A customer reported that she experienced humiliating scenes on the self -service health insurers during her purchase on December 30, 2024. Together with her mother and her little son, she used the self-scanning cash registers when a market manager criticized her because of the way she stowed her goods in bags. The employee described the stowing as "not practical" and "confusing", which the customer found it condescending and attacking.

The situation escalated when a shop detective was consulted who confronted her with the question: "Do you understand me?". The customer suspects that this remark alluded to her foreign appearance. As a result, she started crying in front of other customers. The purchase was controlled by the employees, with it turned out that all articles were scanned correctly. Despite positive controls, the customer expressed that she felt humiliated and that this experience spoiled her annual financial statements.

response from Edeka to the allegations

A spokeswoman for Edeka rejected the allegations of the customer and described the situation differently. Edeka stated that the customer had scanned more than 20 items, which violates the rule for self-scanning coffers. They had already asked employees to pay larger purchases at normal health insurers. In addition, Edeka emphasized that the customer was never suspected. However, there was no comment on the supposedly racist statements of the detective. The customer is dissatisfied with Edeka's answer and sees the facts as distorted.

In the context of Edeka, there are also other challenges, especially when returning deposit bottles. According to a report from the vest, many Edeka customers have difficulty returning their bottles collected over several weeks. Problems often occur due to the condition or brand of bottles. There are clear rules for the acceptance of deposit bottles in supermarkets, and clashes between customers and employees when returning the deposit are often the order of the day. A cashier described that a customer brought a damaged can without visible pawns and reacted dismantled when the reasons for rejection were explained.

These incidents also make a highlight of the challenges in retail, both when dealing with self -service cash registers and when returning deposit bottles. In the future, customers could have to hope for more sensitivity and understanding in order to avoid such unpleasant experiences, such as "https://www.news38.de/helmstedt/article300460709/edeka-koenigslutter-kundin-künde-self-Self-kassen-erhieb.html" href = "https://www.derwesten.de/panorama/vermischtes/edeka-pfand-rueckgeg-kasse-kasse-entruestet-id301081396.html"> report the vest.

-transmitted by West-Ost-Medien