Edeka scandal in Königslutter: Customer humiliated while shopping!

In an Edeka branch in Königslutter, Lower Saxony, on December 30, 2024 there was an incident that caused excitement. A customer who wanted to buy at the self -service health insurance companies with her mother and little son reported humiliating scenes during their shopping. The employee criticized that the stowing of the goods in bags was "not practical" and "confusing". The customer felt these comments as condescending and attacked.

The Situation escalated when a shop detective was consulted who was the customer with the question "Do you understand me?" confronted. As a result, the customer broke out in tears and felt humiliated and embarrassed in front of other customers. Despite this emotional burden, she insisted that her purchase, which was scanned correctly, should be checked by the employees. She expressed that she would not have expected such treatment as a loyal customer.

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The Edeka spokeswoman then rejected the customer's allegations and described the situation from a different perspective. According to Edeka, the customer had scanned more than 20 items and was asked to pay larger purchases at normal health insurers. The market management also made it clear that the customer had never been suspected. However, the racist undertones in the comments of the detective were not discussed in more detail. The customer plans to send Edeka an answer to her statement because she sees the facts differently.

The experience not only affected the day of the customer, but also her annual financial statements. In a version she shared on Facebook, she drew attention to the humiliation she had experienced. The incidents in the Edeka branch also aroused the interest of the public, and Edeka was asked to comment.