AI in the town hall: How digitization revolutionizes the administration!

Von WOM

Digitization is moving into the local administrations of Germany and opens up new perspectives through the use of artificial intelligence (AI). An exciting example is in four town halls of Wetterau, where the use of AI technologies is tested. The discussion about the role of AI in public administration is becoming increasingly important because it could potentially automate a lot of tasks.

Mayor Thorsten Eberhard from Nidda notes that AI is not yet a current topic there, but there are efforts to deal with programs like Chatgpt. "The technology could help make processes more efficient and compensate for the shortage of skilled workers," he says. The use of AI could also simplify the processing of citizens' concerns, for example when registering a utility fire. The town hall has already taken the first steps to sensitize employees.

progress in Büdingen

In the city of Büdingen, on the other hand, the Situation is already more promising. Mayor Benjamin Harris reports that the first AI applications are used to analyze the condition of roads. A camera that is assembled on garbage trucks evaluates the road surface, which enables the early detection of damage. "We save time and resources in the building authority," explains Harris. The introduction of the Emma software, for the automation of work processes, is also on the agenda to take annoying tasks to employees and thus relieve the citizens: to relieve the inside.

Mayor Benjamin Göbl has already reached a high degree of digitization in the Schotten town hall, but is fighting with the challenges of a comprehensive application of the technologies. Although he is positive about AI technology, he expresses concerns that incorrect use of AI could lead to further problems. "We have to make sure that we do not overuse the technology," said Göbl.

smaller municipalities and the AI ​​potential

For smaller communities such as Hirzenhain, digitization is a big challenge. Mayor Timo Tichai reports that you are dependent on external IT service providers, as there are no sufficient resources internally. "We have to deal intensively with the topic, even if it places high demands on time," says Tichai. Networking with other municipalities is a crucial factor to implement innovative solutions.

Overall, it can be seen that the use of AI in the town halls gains driving. Pilot projects such as the chatbot Sophia, which gives citizens in real time, will be tested and will be released in the future. Projects similar to the cooperation between the city of Bamberg and the University of Waldpflege with drones, illustrate technical progress. The safety of the digital systems is also becoming increasingly important. Training and prevention measures against cyber attacks are the order of the day in many town halls.

The coming years should be decisive for the integration of AI into the leisure of the citizens: inside and the processes in the town halls. The focus is on sensible use of the technologies to improve communication between administration and citizens and at the same time increase the efficiency of the work processes. The progress in the different cities clearly show that the future of local authorities is becoming increasingly digital, whereby the challenges are not to be underestimated.