GO-AHEAD is becoming Arverio: New annoyances on the Rems and Murr-Bahn!

GO-AHEAD is becoming Arverio: New annoyances on the Rems and Murr-Bahn!

When GO-AHEAD started operating on the Rems and Murr Railway in summer 2019, expectations were high, although the DB had to deal with its own challenges. Both passengers and employees quickly had to get used to the new circumstances. The change of brand to Arverio has had some positive developments, but the problems on the routes are still noticeable.

The numerous construction sites of the previous provider DB still have a significant impact on driving. In particular, the controversial projects such as Stuttgart 21 and the digital knot Stuttgart lead to considerable delays and inconvenience for the commuters. The digital driving safety system ETCS also troubles many because it does not work perfectly everywhere. In addition to the everyday difficulties, even smaller but not negligible problems are added, such as defective toilets in the trains.

restructuring and challenges

Fabian Amini, the CEO of Arverio, recently commented on the existing challenges and the progress that have been achieved in recent years. The renaming of go-a-haad in Arverio not only reflects a pure change of brand, but also an attempt to create a new identity that is closely connected to the needs of passengers. Amini emphasizes that despite the difficulties that have occurred, many processes are now well recorded and the satisfaction of the passengers is the focus of the efforts.

However, the company is always required to find solutions to the continued problems. Construction sites often lead to unforeseen timetable changes that represent enormous Frustration for passengers. "We work closely with the responsible bodies to minimize the effects of the construction sites and to make diversions as user -friendly as possible," explains Amini. The goal is to improve performance and make the regional trains reliably.

"The significant improvement of our service is also supported by investing in new trains," adds the CEO. He emphasized that the modernization of the fleet is a step in the right direction to offer passengers a better travel experience.

Especially in a dynamic environment like the railway industry, adjustments are imperative. Even if the windows of the trains should not ensure flawless toilet access, it remains important for the company to quickly fix the perceived defects. "These are small things that have a big impact on the entire travel culture," emphasizes the company manager.

future prospects of Arverio

The upcoming changes in the rail infrastructure and the challenges of new technologies are always in the focus of the company. The positive development of Arverio is inextricably linked to compliance with deadlines and the implementation of effective solutions. Amini is convinced that profound internal changes are needed to significantly improve the delay statistics.

he also expressed himself optimistically about the future role of Arverio in regional traffic. The integration of advanced technologies is seen as the key to increasing efficiency. "We strive not only to recognize the needs of the passengers, but to actively refer to it," he adds. In the long term, these ambitions could lay the basis for sustainable improvement in the customer experience.

remains to be seen how the company can overcome these hurdles in the coming years. Amini will continue to work to optimize communication with passengers and create a level of transparency that builds up with confidence in the brand. "We are aware that words alone are not enough - deeds have to follow," concludes Amini.

For a detailed view of the case, there is further information in a comprehensive report on www.zvw.de .