Austrian angry: Package services are drastically increasing!

Austrian angry: Package services are drastically increasing!

The frustration of Austrians about parcel services has increased significantly in recent years. According to a report by OE24 there was a striking increase in complaints in 2024 reflected. A total of 544 arbitration applications were submitted to the responsible body, which corresponds to an increase of 42 percent compared to the previous year. The most common providers affected in these procedures are the Austrian Post, DPD and Hermes.

The most common reasons for the complaints include the lack of notification of the delivery, the failure of ringing the door and that programs are sent to the pick -up shop immediately without real delivery. Klaus M. Steinmaurer, managing director of RTR, therefore calls for an urgently needed update of the legal regulations to better protect customers. The dissatisfaction is not only limited to parcel services; In the area of ​​mobile phone and internet services there was also an increase in arbitration procedures.

increasing number of complaints in the telecommunications sector

In 2024, the arbitration board registered 1,659 cases in the sector of cell phone and internet services, which corresponds to an increase of almost 11 percent. The market -leading providers, such as A1 and Magenta, each had 749 and 466 procedures, which indicates the frequent problems with their services. Problems also include difficulties with “service flat rates” that were the reason for 135 requests for arbitration.

The rapid increase in complaints about telecommunications services underlines the difficult situation in which there are many customers. The average amount in dispute in these procedures fell by 17 percent to 356 euros, while 94 percent of the cases were concluded within just 90 days. Furthermore, the RTR recorded a decrease of 23 percent in reports on fraud SMS in 2024

economic framework of the industry

The economic conditions for postal, courier and express services are remarkable. According to Destatis , these services are among the industry with the lowest merits in the entire service sector. In 2019, the average gross monthly earnings was 2,924 euros, which is about 1,000 euros less than the average of all employees. Despite an increase of 15.6 percent since 2010, this has been comparatively low.

The industry also records a large number of atypical employees, 63 percent of whom do not work in traditional full -time positions. The fact that 63 percent of full -time forces have to work on weekends or on public holidays is particularly challenging, which is a significant difference compared to 36 percent in other industries. The economic framework, coupled with the growing complaints, draw a complex picture for the future of parcel services in Austria and beyond.