Financial well -being: banks in digital change in the fast lane!

Financial well -being: banks in digital change in the fast lane!

Europa, Land - On April 9, 2025, Sopra Steria published the 2025 edition of Digital Banking Experience Report (DBX), which emphasizes financial well -being as a central distinguishing feature in banking. The report shows that banks are increasingly offering digital tools and services in order to increase the financial security of customers and to promote their binding to the respective bank. Sopra Steria, a leading player in the European technology sector, brings extensive specialist knowledge in areas such as payment transactions, artificial intelligence (AI), cyber security and open finance.

The DBX 2025 Report analyzes five critical areas that are important for the future of banking: payments, cryptocurrencies, generative AI, data protection and sustainability. The fact that only 7 % of the banks report a smooth process of their digital initiatives is particularly alarming. The main cones with which the banks are confronted are outdated old systems, constant cyber threats and complex regulatory requirements.

critical knowledge of digital transformation

Overall, the report identifies six central findings:

• Financial well -being as a competitive advantage: 52 % of the banks are expanding their digital offers for financial management.
• Additional acceptance of digital payments in Europe: 87 % of consumers in Germany and Italy are already using them.
• 66 % of banks have invested in the modernization of their payment infrastructure, while 32 % are planning this.
• The increase in fraud and cyber security risks has led to an increase of budgets of over 10 % for many banks.
• 47 % of consumers use generative AI tools weekly that are increasingly being used in banking.
• Despite concerns about distortion, compliance and data protection, 61 % of banks plan to increase their investments in new technologies by at least 10 %.

These developments are in the context of a comprehensive digital transformation that is necessary in banking to improve efficiency and customer experience. Studies such as those of IBM emphasize the urgency of this transformation, since banks have to move from traditional structures to a more digitized approach in order to meet the requirements of digital channels. Important drivers in this process are the use of mobile devices and the growing demand for personalized product experiences.

technological approaches to optimize

Central technologies that promote digital transformation in banking include:

• APIS for the integration of data services and functions
• cloud computing for on-demand access to computer resources
• AI and machine learning for data analysis and process automation
• Internet of Things (IoT) for contactless payments and account interactions
• blockchain technology to improve data security and transparency