Zalando shortens the return period: What does that mean for your orders?

Zalando shortens the return period: What does that mean for your orders?

Berlin, Deutschland - A shock for Zalando customers! From January 7, 2025, the generous return period of the online retailer will be drastically shortened to just 30 days. This decision, which has come into force since the beginning of the year, brings with it some significant changes, especially for everyone who bought online during the holidays. So far, buyers have had up to 100 days to return unwanted articles, but this period of time is now over. In a message to the customers, Zalando said that the returns remain free of charge, but the returns have to be processed faster to improve the selection of articles and make popular products available faster again.

Important details about return

For articles ordered before January 7, 2025, the old regulation continues to apply 100 days with a return period. This transitional arrangement enables customers to easily return Christmas presents. According to Zalando, 90 percent of the returns already placed their returns within the first 30 days. This statistical fact confirms the company's decision to change the regulation in order to offer a larger assortment, according to Como .

Another aspect that must be taken into account concerns the legal requirements for online purchases. According to the Civil Code (BGB), consumers have a right of withdrawal of 14 days within distance law, within which they can return their purchases without giving reasons. This regulation remains unchanged and offers additional security for buyers. However, the new return conditions at Zalando could lead to other providers, such as ABOUT YOU, also have to rethink their deadlines. While Zalando shortens the deadline, plan to record his 100-day policy for the time being, as emphasized in a current message.